Job title: Head- CPBB- OB Business Solutions
Company: Standard Chartered
Job description: About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Automate business processes with best sol to serve SCB clients. Drive %26gt;95% digital onboarding and %26gt;90% straight through Improve efficiency and enhance customer service Strategically plan and mitigate SCB level Obsolescence for OB Partner with region and market wise stakeholders – digital, ops, risk, legal %26amp; compliance to assess/ improve business processes Publish strategic approach and solution papers covering- scalability, extendibility and maintainability Toll gate for SCB OB Sol (aligned with architecture %26amp; technology) Socialize and sell approach/solutions to group, region %26amp; markets Engage Tech to get cost proposal and approve for solutions Lead Delivery of programs %26amp; Implement solution within schedules Own solutioning and risk mitigation in all areas of Operations, delivery, UAT, interfaces and technical Establish testing methods for business apps- automation focused Own, monitor and measure the benefits of solutions deployed Review the product backlogs and sign off on MVPs for Markets Understand the business value / benefit case (revenue, efficiency, saves, risks and regulatory) against each back log and challenge it. Ensure requirements into system%26rsquo;s parts and other related products with the support of architect %26amp; POs Governance stories across markets for single TOM Communication with key stakeholders and product sponsors Key Stakeholders Partner Leadership Group, Region and Country Heads, Retail Products Country and Regional Business Heads Group Heads ITO and Delivery Heads ITO Group, Region and country Digital Banking team COO, Retail Products, Digital %26amp; Segments Head Risk Control Owners – FCC, Operational Risk, L%26amp;C Retail Banking GIA Investment Portfolio Governance team People and Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure / capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Interpret relevant data and identify key issues based on this information and put in place appropriate controls and measures Governance Responsible for assessing the effectiveness of the Group%26rsquo;s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Displays awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Responsible for delivering %26lsquo;effective governance%26rsquo;; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Responsible for creating, assessing and re-engineering the effectiveness of digital acquisition process changes Display awareness and understanding of the Operational Risk Framework for Retail Banking Responsible for identifying, assessing, monitoring, controlling and mitigating compliance risks pertaining to process changes Ensure risk ratings for each applicable process is kept within agreed thresholds Regulatory %26amp; Business conduct Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Digital Data %26amp; Strategy team to achieve the outcomes set out in the Bank%26rsquo;s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters . Our Ideal Candidate Looking for top talent , characterised by hands-on, recognised leadership in their current environments, social media and demonstrated thought leadership on shaping the future of Digital banking in some capacity, ideally Onboarding. Optimally, a strong varied background that cuts across established major banking institutions as well as an excellent view of the current landscape and direct experience in the Digital Innovation/Fintech space. Understands the challenges a major organisation can face but also have demonstrated ability and experience in more Agile environments. Competencies will include: Vision : they can establish strategic vision for a product and align the organization around a clear view of what%26rsquo;s required to achieve business success. Value focus: they possess a mini-CEO mind-set with a focus on delivering measurable business value, delighting the customer, and optimizing ROI. Decisiveness : they are natural problem solvers who make decisions and prioritize initiatives using data and facts rather than intuition and feeling. Build management : they typically have three to five years of strong build-management experience and a good sense for the intersection of business, user-experience design, and technology. 14 to 18 years experience in – Experienced in managing Product or digital onboarding / Sales Head roles. Experience in managing medium-to-large scale digital business development programs with focus on Client Onboarding Bachelors or Masters in Business or relevant degree. Understanding of Retail Banking systems, processes and risk management. Experience in Business Process Management (BPM) is a plus, but not essential. Strong Communication Skills to mange key stakeholders and senior business leaders expectations and to resolve conflicts/issues. Change Management Expertise and ability to manage dependencies across multiple initiative, projects and programs. Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Location: Bangalore, Karnataka
Job date: Tue, 01 Jun 2021 22:06:10 GMT
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