Job title: Program Manager
Job description: Amazon s Employee Services (ES) Lifecycle (LC) team is looking for an exceptionally motivated, talented, and experienced Program Manager with strong customer obsession and a background in continuous improvement. In this role, you will responsible for the implementation and delivery of continuous improvement mechanisms and projects for the Learning Services team. You will work closely with regional and global leaders to play a key role in improving both operational performance and employee experience. Additionally, the role requires you to be a visionary leader with strong people management skills, senior stakeholder relationship skills, and proven organizational abilities.
To be successful in this position, you need to pair strong continuous improvement skills with great partnership skills in order to deliver results. This role requires a high degree of autonomy, self-possession, humor, drive, and the ability to problem solve. You will be well suited to this role if you excel in managing a variety of job responsibilities, are customer-focused, resourceful, team-oriented, and have an ability to work independently under time constraints. You should have a proven record of accomplishment in taking on end-to-end meaty problems, and successfully delivering results in a fast-paced and dynamic environment. You should not only be passionate about delivering, but obsessed with driving meaningful results that ultimately impact our customers. You ll enjoy breaking things to see how they work, improving on what works, discarding what doesn’t, and learning from both.
Create a strategic roadmap for continuous improvement, quality processes, and reporting and metrics that support the delivery of world-class operations.
Lead Improvement Projects/Kaizen events to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe.
Assess process improvement and transformation opportunities, and partner with process owners and stakeholders to scope opportunities, define problem statements and objectives, and structure projects and teams.
Drive continuous improvement programs that optimize efficiency, drive automation efforts, and develop best practices.
Build high-quality, standardized processes that consistently deliver intended outcomes.
Deliver customized tools, guidance, and expertise in Continuous Improvement practices, to help diagnose and correct even the most complex process challenges.
Provide self-service resources and skill development training on Continuous Improvement methodology to increase capabilities across the team.
Remain flexible to changing priorities, open to new ideas, and have Amazon’s success firmly in your focus., 5+ years of experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
5+ years of experience working cross functionally with tech and non-tech teams
5+ years of experience delivering cross functional projects
Bachelor s degree or higher.
5+ years of experience in program or project management, including the delivery of cross-functional projects.
Proficient in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
Experience implementing repeatable processes and driving automation and standardization.
Excellent written and verbal communications skills (English).
Experience with HR processes and programs.
Certified Project/Program Management credentials.
Six Sigma Black Belt / Mast Black Belt Certification.
Experience working with diverse geographical teams.
Excellent customer experience intuition; demonstrated success in creating innovative solutions for complex customer/employee problems.
Experience defining program requirements and using data and metrics to determine improvements.
Proven ability to identify, analyze, and solve ambiguous problems independently with exquisite attention to detail.
Experience owning program strategy and end-to-end delivery.
Strong organizational skills with demonstrated ability to manage multiple high-complexity projects.
Location: Bangalore, Karnataka
Job date: Thu, 10 Jun 2021 07:06:47 GMT
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