Job title: Sr. Desktop Support Executive / Modern Desktop Administrator
Company: Synergy Resource Solutions
Job description: Greetings from Synergy Resource Solutions, a leading HR Consultancy firm & Career Guide for Professionals like you.
Our Client which is a CMMI Level3 company in the field of IT located at Ahmedabad requires:
Designation: Sr. Desktop Support Executive / Modern Desktop Administrator
Location: Ahmedabad
Experience: 4-6 years
Job Timings: 9:30 am to 6:30 pm
Working days: 5 days
Salary: INR 300000 – 400000 per annum
Summary:
The Sr. Desktop Support Engineer will be part of the service desk team and will provide 1st and 2nd line technical support to client and their end-user. Service Desk team is an initial point of contact for troubleshooting all IT related problems remotely/in-person and responsible for desktop builds/setups. Support requests are generated via a support ticket, phone call, Voicemail or an e-mail. Excellent written and verbal communication skills are important with prior experience in a technical role. This position will be based in our Ahmedabad office and reports into the Head of US IT Support.
Key Responsibilities:
- Planning, deploying and managing Windows environment
- Patch Management and Audits
- Manage and maintain advance Sharing and NTFS permissions
- Configure and restore backup jobs
- Good troubleshooting skills on networking related to the desktops
- Manage devices and data
- Configure and troubleshooting connectivity issues
- Plan and implement Windows 10 by using Windows Autopilot / dynamic deployment
- Upgrade devices to Windows 10 and manage updates
- Manage policies and profiles
- Manage and protect devices (Defender, In-Tune)
- Deploy and update applications, Implement Mobile Application Management (MAM)
- Manage Intune device enrolment and inventory and monitor
- Configuration of Print devices (network and local) on desktops
- Co-ordinate with vendors for support
- Ensure inventory of IT hardware and software assets are up to date
- Stay updated with system information, changes and updates.
Skills and Experience: * Must be proficient and experienced in deploying, configuring, and maintaining Windows 7,8 & 10 and non-Windows devices and technologies
- Should understand Active Directory
- Should have performed user management and rights management
- Should have experience on working with patch management solutions (WSUS / SCCM / In-Tune)
- Sound experience on Anti-Virus configuration and monitoring
- Excellent knowledge of Office 365 applications
- Working on productivity suites and Desktop application
- Working knowledge of Active Directory knowledge and usage
- Handling Outlook and Mailbox related issues
- Basic knowledge on Switch, Router and Firewall functionalities
- Should have knowledge of network and local printer
Generic Roles & Responsibilities: * Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat
- Log all issues / customer requests and resolutions
- Communicate with users, explain issues and resolutions, update activity or train on new equipment or software
- Build an internal wiki with technical documentation, manuals and IT policies
- Provides on-call high priority 24/7 technical support as necessary
- Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy
- Ensure CMDB and all IT digital assets are real-time updated
- Provided out-side hours support for critical, urgent and mission critical activities
- Contribute in building technical knowledgebase
- Provide methodological assistance to client / peers
- Follow timely delegation / escalation procedure
- Follow ITIL standard practices for incident, change and problem management
- Outstanding analytical and technical problem-solving skills
- Keep yourself updated with technology updates
- Adhere to compliance and governance standards and report any non-compliances to the manager
- Participate & contribute in IT team meetings
- Foster professional relationship with all colleagues by listening, understanding and responding to their needs
- Excellent Interpersonal and communication skills (verbal and written)
- Excellent organizational, time-management and prioritization skills
- Promote positive customer service attitude among peers
Qualifications & Certifications: * Microsoft 365 Certified: Modern Desktop Administrator Associate
- Preferred CompTIA A+
- Bachelor’s degree in Computer Science, Information Technology or related discipline
- Minimum of two (2) year of experience in an international customer-facing role or having excellent verbal and written communication skills
If interested kindly share your updated resumes on with below mentioned details:-
Total Years of experience:
Relevant experience:
Date of birth:
Current Salary:
Expected Salary:
Notice period:
Expected salary: Rs.300000 – 400000 per year
Location: Ahmedabad, Gujarat
Job date: Wed, 30 Dec 2020 23:19:06 GMT
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