Tech Operations Sr Analyst

Job title: Tech Operations Sr Analyst

Company: Wells Fargo

Job description: About Wells Fargo India
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview:
Wells Fargo views information security as enabling lines of business to mitigate information security risk in accordance with our risk appetite. Through a framework that addresses policy, process, operations, people, and technology, Information Security protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws.
Our vision is to provide Wells Fargo with world-leading cyber security risk management.
About role:

The Application Provisioning team is part of Enterprise Access Management – Access Operations group within the Information Security organization. The team is seeking to fill the position of a ‘Tech Operations Sr. Analyst’ to support customers from different lines of businesses. The successful candidate will perform access administration on different platforms and applications.


Provides Identity and Access administration within Application/Active directory/Mainframe environment as per requests submitted through various request methods.

Provides basic technical support for routine security-related issues.

Responds to related problem tickets.

Provides on-call 24/7 Access Management/Production support as required or scheduled by management.

Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary.

Identifies ways to streamline and automate access management processes to ensure consistency, reduce errors, reduce cycle time, and minimize audit/gap issues.

Performs tasks/projects that is assigned/recommended by Immediate Manager

Required Qualifications:

Bachelor of Engineering Degree, preferably of Computer science or Information Technology

2+ years of IAM, information security, Access Administration and provisioning Enterprise Applications

Knowledge and experience with any IAM, Provisioning, role management and certification tool

Knowledge and experience on Applications Infrastructure in a Large Enterprise environment.

Strong knowledge and understanding of information security and IAM practices and policies

Working knowledge of security issues, risks and solutions on security products or platforms

Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results

Ability to interact with integrity and a high level of professionalism with all levels of team members and management

Strong verbal, written, and interpersonal communication skills.

Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information

Strong analytical skills with high attention to detail and accuracy

Ability to work effectively, as well as independently, in team environment.

Exposure to ticketing tools like BMC Remedy/ Zendesk etc.

Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift

Ability to maintain composure under pressure and deadlines in a dynamic environment

Market Skills and Certifications

Desired Qualifications:

  • Ability to make timely and independent decisions while working in a fast-paced and results-driven environment
  • Must have leadership skills, to be resilient and drive changes.
  • Any one Information Security certification (Security +, CISSP, CIAM) or IAM vendor based certifications (Cyberark, Oracle, IBM)
  • Knowledge and understanding of service delivery including SLAs/KPIs
  • Exposure on escalation processes/matrix and ability to prioritize tasks
  • Basic troubleshooting skills over UNIX / Database / Mainframe / Active Directory.
  • Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams.
  • Knowledge sharing to help the team explore ideas and make them successful.

Job Family

Engineering Support



We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Expected salary:

Location: Telangana – Karnataka

Job date: Sat, 21 Nov 2020 04:21:05 GMT

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